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Contact

You have the possibility to choose your exclusively private tour or join a mixed group tour.
If you just have a question contact me by telephone or by email:
+39 347 6428198    |     info@mytuscanwineandtours.it

If you are interested in booking a tour contact me filling the specific booking form.
View cancellation terms and conditions before booking. Please be as detailed as possible (mention your name, dates, number of people participating, where you will be staying, etc).


Technical management

M.L.C. Tours
by Cesani Wine and Tours Srl
Via della Fornace, 5 - 53037
San Gimignano (Siena)
P.IVA 01354330522

Office:
Via di Selvamaggio, 53034
Colle val d’Elsa (Siena)

Booking Form

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Location


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TERMS AND CONDITION

Should you have to cancel, please make sure to email me or phone me.
In the unlikely case that you are unable to attend the tour:
- UP TO 30 DAYS BEFORE YOUR TOUR DATE NO PENALTY WILL BE CHARGED
- FROM 29-14 DAYS BEFORE YOUR TOUR DATE, A 50% OF A TOTAL AMOUNT IT SHOULD BE PAID
- FROM 13-04 DAYS BEFORE YOUR TOUR DATE, 25% OF A TOTAL AMOUNT IT SHOULD BE PAID
- FROM 04-00 DAYS BEFORE YOUR TOUR DATE or for no shows THE PENALTY WILL BE EQUAL TO THE ENTIRE VALUE OF THE TOURIST PACKAGE

In case of circumstances beyond our control, M.L.C. Tours reserves the right to cancel or change any tours without any penalty. In such case, the client will be fully reimbursed for the cost of the services paid. Whenever possible, M.L.C. Tours will inform you in advance should any changes be necessary, and we do not assume responsibility for additional expenses that clients may incur due to a cancelled tour (such as train or hotels reservations and other incidentals).

M.L.C. Tours collects and uses your personal information only for purposes of booking tours that you have expressly request. In order to purchase our products or services, it is necessary for you to disclose personal information, including but not limited to your name, email address, phone number in order to process orders and provide customer service. Unless you expressly authorize us to do so, we do not share your personal information with third-party organizations that are not involved in fulfilling the purchases you have made from M.L.C. Tours.
OUR RESPONSIBILITY: Responsibilities and Tour Conditions for M.L.C. Tours, also referred to as “the Operator”. Any person reserving or purchasing any M.L.C.Tours tour accepts the condition that the Operator reserves to itself the exclusive right to change or cancel itineraries and other tour components if necessary, when necessary. Should this happen, we’ll make every effort to offer alternate dates and/or programs. Times listed on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the Operator's control. M.L.C. Tours expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary.

OUR LIABILITY: M.L.C. Tours provides a service to travelers. Our service is a liaison between said travelers and local merchants, restaurants and other venues. M.L.C.Tours, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. M.L.C. Tours is not responsible for any injuries, or damages caused to any traveler in connection with terrorist activities, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or any other actions, omissions, or conditions outside the control of M.L.C. Tours.

DAMAGES AND PERSONAL BEHAVIOR OF GUESTS: Travelers are responsible for themselves and are expected not to break or damage anything belonging to the venues visited on the tour. Anything broken by a guest due to negligence will require payment or replacement by said guest. ANY GUEST WHO CONSUMES TOO MUCH ALCOHOL AND/OR BEHAVES IN A DISRUPTIVE MANOR WILL BE ASKED TO LEAVE.

TRAVEL INSURANCE: M.L.C. Tours is a Tuscany based in-coming travel agency and is fully insured with liability insurance as required by Italian Law.